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Guest Services

When you stay with us, you’re in the good hands of our friendly and resourceful staff. They’re local experts with insight into all there is to do and see, both in the Everglades and in the surrounding area. If you have a question or need anything during your stay, we’re here to help.


Check-In & Checkout

  • Check-in: 3pm Arriving early? Guests may use our amenities prior to check-in. (Subject to availability)
  • Late Check-In- Arriving after 8pm? We’ll place your check-in packet (including room keys) in our after-hours lockbox, located at the main entrance. Give us a call in advance, and we’ll provide you with the code to unlock the box; otherwise call 239-649-3934 when you arrive. Stop down anytime in the morning to register at Guest Services
  • Checkout: 11am Not ready to leave just yet? Request a late checkout on the morning of your departure, for a nominal fee. (Subject to availability)

Service Highlights

  • Guest Services – Visit us anytime from 8am–8pm or dial (0) from your room – for anything you need during your stay: restaurant recommendations, day-trip ideas – you name it. For after-hours assistance, please dial 239 649 3934
  • Wilderness Concierge – Your guide to Everglades tours, recreation and points of interest
  • Housekeeping Services – All suites receive a complimentary cleaning daily
  • Fitness Center – Located on the 2nd floor in the main lodge, with showers and lockers
  • Pool Deck – Open 9am-dusk. As there is no lifeguard on duty, little swimmers must be supervised at all times
  • Wireless Internet – Available in the main lodge
  • Business Services – Guest computer with printer in lobby – check email, print a plane ticket, whatever you need
  • Laundry Facilities – Guest laundry facilities are located in building C on property
  • Ice Machines – Located both in the lobby and in buildings F and C
  • Continental Breakfast – Available daily from 8am-10am at Angler’s Cove in the main lodge
  • Social & Billiard Room – Located in the main lodge on the 2nd floor, with poker and pool tables
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